EMPATHY IN HEALTHCARE: PATIENT ADVOCACY CHECKLIST
Understanding the Environment
☐ I understand that the healthcare system is often rushed and task-focused
☐ I recognize that staff may be overwhelmed, not intentionally uncaring
☐ I know that fragmented care can affect communication between providers
☐ I remind myself that I may need to actively participate in my care
Staying Informed
☐ I know the names and roles of the people on my care team
☐ I understand my diagnosis, treatment plan, and next steps
☐ I ask for clarification when something is unclear
☐ I request written instructions when needed
Communicating Clearly
☐ I speak up when something doesn’t feel right
☐ I ask providers to slow down or repeat information if needed
☐ I share important symptoms, concerns, or changes
☐ I make eye contact and use direct, respectful communication
Being Seen as a Person
☐ I introduce myself and use my name in conversations
☐ I share small personal details that help humanize my experience
☐ I express my preferences and values about my care
☐ I remind myself that my story matters
Balancing Kindness and Advocacy
☐ I approach staff with kindness and understanding
☐ I remain firm when advocating for my needs
☐ I repeat concerns if they are not addressed
☐ I ask for a second opinion or escalation when necessary
Protecting My Well-Being
☐ I take moments to pause and breathe during stressful interactions
☐ I bring a support person when possible
☐ I write down questions ahead of time
☐ I give myself permission to feel overwhelmed without shutting down
Preparing for Discharge and Next Steps
☐ I understand my discharge plan before leaving
☐ I know who to contact with questions after discharge
☐ I confirm medications, follow-ups, and warning signs
☐ I speak up if I do not feel ready to go home
Grounding Reminder
☐ I remind myself: I am not just a diagnosis or a task
☐ I deserve to be seen, heard, and treated with dignity
☐ My voice is an important part of my care