Stay informed about what’s happening

• Ask what you are waiting for (bathroom help, medication, procedure, discharge)
• Request an estimated timeframe, understanding it may change
• Ask who is responsible for the next step (nurse, physician, pharmacy, transport)
• Clarify what needs to happen before things can move forward
• Check in periodically if there are no updates
• Keep a simple timeline in your mind or on paper

Advocate respectfully and clearly

• Use simple questions: “Can you help me understand what we’re waiting on?”
• Let staff know if your needs are becoming urgent
• Speak up early, especially for pain or bathroom needs
• Ask who to follow up with if delays continue
• Involve a family member or support person when needed
• Stay calm but persistent—your voice matters

Prepare for common types of delays

• Bathroom assistance may take time due to safety precautions
• Procedures and surgeries may be delayed due to emergencies or scheduling changes
• Medications may be delayed due to pharmacy processing and safety checks
• Discharge may take hours due to coordination of multiple steps
• Understand that delays are often about safety, not neglect
• Expect some uncertainty, even when plans are in place

Protect your comfort and dignity

• Ask for help before discomfort becomes urgent
• Request pain relief early rather than waiting too long
• Keep call light, water, and essentials within reach
• Ask for repositioning or mobility assistance if needed
• Communicate openly if you feel uncomfortable or unsafe
• Remember your dignity matters—speak up when something feels off

Support safety during delays

• Do not get up without assistance if instructed not to
• Ask for help with equipment (IV poles, monitors)
• Follow guidance to reduce fall risk
• Double-check medications if something feels different
• Report any sudden changes in condition immediately
• Trust that many delays are tied to preventing complications

Prepare for discharge early

• Ask early in the day if discharge is expected
• Confirm tests, labs, and evaluations are complete
• Ask when prescriptions will be ready
• Make sure you understand your discharge instructions
• Arrange transportation with flexibility in timing
• Review follow-up care before leaving

Care for the emotional side of waiting

• Acknowledge that frustration is normal
• Take breaks from focusing on the clock
• Use small distractions (music, reading, conversation)
• Ask questions when uncertainty feels overwhelming
• Lean on support people when possible
• Give yourself permission to feel what you feel