During Your Hospital Stay (ER, ICU, Surgery, or General Floor)

Know the Basics

• Do I understand the current diagnosis and treatment plan?
• Do I know which team or provider is in charge right now?
• Have all my questions or concerns been addressed before the next move?

Keep Track of Personal Belongings

• Are essential items (glasses, dentures, hearing aids, phone, charger) safely labeled and documented?
• Do I know where my belongings will go during a transfer?
• Has a family member been asked to safeguard key items if needed?

Stay Informed

• Have I been told clearly where I’m being moved to—and why?
• Has my family or caregiver been updated about the move?
• Do I need a translator or help because of hearing, memory, or cognitive issues?

 During a Move Between Departments or Units

Ask and Confirm

• “Where am I going next, and why?”
• “Who will be my new care team?”
• “Will my family be notified right away when I arrive?”

Keep Essentials With You

• Glasses, hearing aids, phone, and any comfort items
• Notebook with names, dates, and instructions so it stays with me

Handoff Awareness

• Has the nurse or provider given a bedside handoff to the next team?
• Were my medications, allergies, and care needs reviewed during that handoff?

Before Discharge (Home or Another Facility)

Understand the Plan

• Do I have clear instructions for:
    • Medications
    • Diet restrictions
    • Wound care (if needed)
    • Follow-up appointments
• Have I received all of this in writing or electronically?
• Do I know who to contact if I have questions or symptoms?

Tools & Access

• Do I have access to the patient portal or a printed summary of results and instructions?
• Have I been shown how to use any new medical equipment (walker, glucometer, oxygen, etc.)?

Advocacy & Empowerment

For Patients & Families

• Have we asked for help if English isn’t our first language?
• Have we spoken up if something doesn’t seem right or clear?
• Do we feel confident about the next steps—or do we need more explanation?

For Caregivers

• Do I understand my role after discharge?
• Have I been included in planning and teaching before my loved one goes home?
• Am I supported—emotionally and logistically—in managing their care?

Final Note:
A care transition is more than a move—it’s a handoff of safety, healing, and trust.
Speak up. Take notes. Ask for clarity. You are part of the care team.